Shipping Policy

Last updated: October 25, 2026

Processing time

Orders are processed within 1–2 business days (Monday through Friday, excluding public holidays). You will receive an order confirmation email right after placing your order.

Delivery time

Once your order has shipped, delivery usually takes 6–12 business days. Delivery times are estimates and may occasionally be longer during busy periods or because of carrier delays.

Shipping costs

We offer free shipping on all orders worldwide.

Tracking your order

When your order ships, we'll email you a tracking number. You can follow your package on our Track Order page. Please note that it can take 2–3 business days before the first tracking update appears.

Customs and duties

Depending on your country, your order may be subject to import duties or taxes upon arrival. These charges are determined by your local customs authority and are the responsibility of the recipient. If you have questions about potential charges, we recommend checking with your local customs office before ordering.

Wrong address or failed delivery

Please double-check your shipping address before completing your order. If you notice a mistake, email us as soon as possible and we'll do our best to correct it before your order ships. We cannot be held responsible for packages sent to an incorrect address entered at checkout.

Lost or damaged packages

If your package has not arrived within 20 business days of shipping, or arrives damaged, please contact us at support@puraderm.store with your order number and we'll help you resolve it.

Contact

Questions about your delivery? Email us at support@puraderm.store. We reply within 24 hours, Monday through Friday.